Telehealth Consultation

At Sunnyside we recognise that it can be very challenging for people living in rural and remote Australia to access comprehensive and affordable (Medicare-rebatable) psychological and psychiatric services. To address these concerns, we offer telehealth services via secure video conferencing to suitable clients.

How can I see a Clinical Psychologist at Sunnyside Clinic for Telehealth?

New Medicare item numbers (The Telehealth Access to Psychological Services measure) commenced on 1 November 2017 and are available to consumers living in rural, remote and very remote Australia. Services under this measure are available to patients with an assessed mental disorder who would benefit from a structured approach to the management of their treatment needs. People who might otherwise have not been able to take up mental health therapy services because of where they live will have access to services from their home location via video conference.

Client suitability for a telehealth service

Not all people will be suitable to receive a psychological service using telehealth. Suitability is determined by the following:

  • We do not offer telehealth to clients in crisis or at significant risk of harm to self/or others
  • We do not offer telehealth for clients outside NSW??
  • Are you living in a rural, remote or very remote region as classified by the Department of Health? – The health system uses the Modified Monash Model (MMM) to categorise geographical regions in Australia; rural, remote and very remote regions are classified as MMM 4 to MMM 7. People living in MMM 4 to 7 with a GP Mental Health Plan who are eligible for Better Access, can receive up to seven of their 10 annual Better Access sessions via videoconferencing. The easiest way to check if you reside in an area that qualifies for access to the telehealth services is to enter their address in the MMM interactive map available on the Australian Government Doctor Connect website at
  • Your capacity to access the required face-to-face sessions (The Telehealth initiative requires clients to have at least 1 of the first 4 sessions face-to-face and only 7 of the 10 annual sessions can be via videoconference.)
  • Your capacity to access video conferencing technology at your own cost